Frequently asked questions

Here you will find answers to the most common questions about booking, payment, arrival, your stay and practical information at Jysk Ferie. We have gathered all the important information in one place, so you can easily get an overview before, during and after your holiday.

Click on the questions below to open the individual answers.

Before your holiday

You can easily book directly on our website. Once you have completed your booking, you will receive a confirmation email with all the details about your holiday.

Choose your holiday home here.

We offer two different payment options:

  • Pay the full amount at the time of booking
  • Pay the first 30% of the rental price at booking and the remaining balance no later than 60 days before your arrival.

If there are less than 60 days until your stay, the full amount must be paid immediately.
Payment can be made by bank transfer within two days of booking or by credit card at the time of booking.

If you wish to change the name on a reservation, you are allowed to do so for an administrative fee of DKK 360.

  • I booked with cancellation insurance – can I get a refund if I cancel?

    With cancellation insurance, you are covered* if you need to cancel your holiday due to:
  •  
    • Serious illness or injury – for yourself, a travel companion, or your dog.
    • Acute worsening of a pre-existing illness.
    • Pregnancy or death in the immediate family.
    • Major events at home or work-related changes – e.g., fire, burglary, unexpected dismissal, or new employment.

      The price of the insurance for each house will be shown when you book on our website.

      *Coverage is subject to the full insurance terms and conditions from Codan.
  • I booked with the full insurance package – can I get a refund if I cancel?

    This insurance includes all coverage from the cancellation insurance and also covers you during your stay:
  •  
    • Interruption of the stay: If you have to return home early due to, for example, illness, you will be refunded for the unused holiday days.*
    • Property liability: Covers damages you accidentally cause to the holiday home’s inventory – e.g., windows, sinks, and countertops (up to DKK 8,000 with a deductible of DKK 500 per damage).*

      The price of the insurance for each house will be shown when you book on our website.

      Coverage is subject to the full insurance terms and conditions from Codan.
  • I booked without insurance – can I get a refund if I cancel?

    The cancellation fee depends on how close to arrival you cancel:
  •  
    • Up to 70 days before arrival: 20% of the total rental amount (min. DKK 500)
    • 69–35 days before arrival: 33% of the total rental amount (min. DKK 500)
    • 34–14 days before arrival: 75% of the total rental amount (min. DKK 500)
    • From 13 days before arrival: 90% of the total rental amount (min. DKK 500)
    • On the day of arrival: 100% of the rental amount

      We recommend having travel insurance, which may cover cancellation costs.

      Read more about Codan’s insurance terms and conditions.

Many of our homes are pet-friendly. You can see in the house description whether pets are allowed.

You must bring the items you need during your stay, such as:

  • Kitchen
    • Dishwasher tablets
    • Dishcloths
    • Sponge
    • Dishwashing liquid
    • Paper towels
    • Oven gloves or similar
  • Bathroom
    • Toilet paper
    • Towels
    • Soap
  • Bedroom
    • Bed linen (sheet, duvet cover and pillowcase)
  • Cleaning:
    • Cleaning products
    • Cleaning equipment (except vacuum cleaner and mop)
  • You can purchase a linen package for DKK 100 when booking the holiday home.
    • The linen package includes:
      • Sheet
      • Duvet cover and pillowcase
      • Bath towel
      • Hand towel

        Items in the linen package cannot be purchased separately.

Under the facilities listed for each house, you can see whether a high chair and a crib are available. If these are not provided, you are welcome to contact Jysk Ferie, who can make them available by arrangement.

During your stay

  • Check-in: from 4:00 PM on the day of arrival.
  • Check-out: the rental must be vacated by 10:00 AM on the day of departure.

Key collection is done either via a key box or at one of our offices listed below.
We will send information about key collection, etc., by email no later than one week before arrival.

  • Søndervig
    Badevej 11 F,
    Søndervig,
    6950 Ringkøbing

 

  • Klitmøller
    Ørhagevej 95,
    Klitmøller,
    7700 Thisted

 

  • Opening hours
    Monday–Thursday: 10:00 AM – 4:00 PM
    Friday–Saturday: 9:00 AM – 5:00 PM
    Sunday: Closed

If you cause any damage during your stay, you are obliged to contact Jysk Ferie as soon as possible. Whether a claim for compensation will be made depends on your choice of insurance.

If Jysk Ferie discovers damage after you have left the rental, a claim for compensation may be made. See more in our rental terms and conditions.

Remember, it is possible to purchase the full insurance package from Codan when booking. This way, you are, among other things, covered if any damage occurs during your stay.

If any problems, defects or issues should unexpectedly arise in the holiday home during your stay, we kindly ask you to contact us as soon as possible. You can reach us during office opening hours or visit us personally at the office.

Outside office opening hours, you can call our emergency phone in case of urgent problems that cannot wait until the next opening hours. We are ready to help if something requires immediate attention.

Emergency phone: +45 78 79 77 76

Final cleaning may be included or can be purchased when booking. This will be indicated in your booking confirmation.

Whether or not final cleaning is included, the holiday home must be left tidy: the dishwasher should be emptied, trash removed, and the grill cleaned if a grill is provided. Details about cleaning requirements can be found in your rental agreement. If insufficient cleaning or damage is discovered, an additional fee may be charged.

On the day of departure, the key must be returned no later than 10:00 AM.

The key must be returned to the same place where it was collected – either in a key box or at one of our destination offices.

Before leaving, please read the electricity, water and heating meters and note the final readings on the consumption form you received upon arrival.

If you need to depart outside office hours, you must arrange this with us in advance. We offer the option to leave the key and consumption form in a key box, after which we will settle the utility usage and send you a statement.

Please remember to check the holiday home carefully before departure, as personal belongings are easily forgotten. If you leave something behind, we will gladly help search for it and send it back to you.

Forgotten items can be shipped by parcel post against payment of the shipping costs. Lost property is stored for up to one month. Jysk Ferie cannot be held responsible for forgotten belongings.

Find our contact information here.

How to use the sauna:

Timer

To start the sauna, turn the dial to the right (between 0–3) depending on how long you want the sauna to run. The numbers indicate the number of hours.

Thermostat

Adjust the sauna temperature using the thermostat above. The further to the right the dial is turned, the higher the temperature.

 

Spa Instructions


How to use and maintain your spa correctly

Many spa questions arise because there are three different types of spas, each requiring different handling.

First, identify the type of spa you have — then follow the correct instructions.

Remember: Always wash thoroughly before using the spa.

Flow-through Spa

How to use it correctly:

  • Fill the spa using the tap. When the water level reaches about 15 cm above the top nozzles, you can turn on the side jets to start heating.

  • On many spas, the jets turn off every 20 minutes and must be reactivated.

Important to know:

  • Water must not remain in the spa after use.

  • Use 1 chlorine tablet per person before using the spa.

  • Standing water can lead to bacteria formation.

  • The spa is designed for flow-through use, not water storage.

Common problems:

Problem Cause Solution
Bad odor Water has been standing too long Empty the spa and rinse with clean water
Dirty water Not emptied after use Flush the system
Foam in water Soap residue from body/swimwear Use only clean water, avoid soap
Standing Water Spa

This type of spa is started and heated upon arrival.

Keeping the water clean:

  • Wash thoroughly before use.

  • Fill the spa with water if not already done.

  • Add chlorine according to instructions.

  • Run the filter pump daily.

  • If the water becomes cloudy, contact Jysk Ferie.

Wilderness Spa (heated with wood stove)

A wilderness spa works like a flow-through spa but is heated with a wood stove.

How to use it correctly:

  • Fill the spa with clean water.

  • Only light the fire in the stove after the spa is completely filled.

  • Add 1 chlorine tablet per person.

  • Wait until the water is warm.

  • Empty the spa completely after use.

Important to know:

  • Water must not stay in the wilderness spa for several days.

  • Rinse the spa with clean water after use.

Common problems:

Problem Cause Solution
Cloudy water Water has been standing too long Empty and rinse
Bad odor Water has been standing too long Empty and rinse
Slow heating Too little or damp wood Use dry wood and allow good airflow

 

Waste must be sorted according to local municipal guidelines and disposed of in the designated bins or waste containers at the holiday home. Failure to sort waste correctly may result in an additional fee.

Practical questions

Most homes offer free Wi-Fi. Check the specific house listing to see if internet is included.

Yes, you need to bring your own bed linen, towels, tea towels, and dishcloths. In some cases, you can add a linen package when booking – see available options online.

Some holiday homes have charging stations for electric and hybrid cars. Please check the house facilities in the property description or contact us if you are unsure.

Charging via standard power outlets or other non-approved installations is not permitted due to the risk of fire.

If the holiday home does not have a charging station, we refer you to public charging stations in the area. Feel free to contact us if you would like information about the nearest charging points.

At Jysk Ferie, you do not pay a deposit, and your electricity, water, and heating consumption is settled either at departure or via an invoice by email, depending on where you collected your key:

  • Key box
    For houses with a key box, you drive directly to the house, and the consumption form will be on the table when you arrive. You should read the meters upon departure and leave the form on the table. Later, you will receive an invoice by email.
  • Office
    If you collect the holiday home key at one of our offices, you will receive a consumption form along with the key, showing the starting readings for electricity, water, and heating. Upon departure, you must read the meters and complete the form, which you bring when returning the key. Payment is then made immediately.
  • Why are the starting readings from before our arrival?
    We make sure the house is heated before your arrival so that it is warm and welcoming. For this reason, our staff visits your holiday home before your arrival and turns on the heating.

Call or write to us if you would like more information about the average consumption costs for your desired holiday home.

Please show consideration for neighbours and the surrounding area during your stay. Loud music, parties and other disruptive noise are not permitted and may result in complaints. Holidays should be an enjoyable experience for everyone in the area.

At the same time, noise from the surroundings may occur, for example from construction sites, restaurants, bars, traffic, motorboats, aircraft or military exercises. Construction work is permitted in holiday areas between 6 AM and 10 PM. Jysk Ferie will try to inform guests about known construction projects whenever possible, but we have no influence over noise from the surrounding area.

Smoking is not allowed indoors in any of our holiday homes. Outdoor smoking is permitted, provided it is done respectfully and cigarette butts are disposed of properly.

Many holiday homes offer a barbecue – either charcoal or gas. The barbecue must always be thoroughly cleaned after use. A cleaning fee will be charged if it is returned dirty.

All holiday homes are equipped with outdoor furniture for your use. During the peak season, the furniture may experience extra wear, so we recommend protecting it from rain and storing it under cover after use.

Some holiday homes have bicycles available, but we cannot guarantee their condition. If you wish to use bikes during your stay, we recommend bringing your own or renting from a local bike rental service.

It is not possible to have mail delivered directly to the holiday home. If you need to receive packages during your stay, please contact us – we may be able to assist through our office, depending on the delivery service.

During storms or power outages, temporary disruptions may occur. If you experience any problems, please contact us and we will do our best to assist you as quickly as possible.

We recommend locking the house and windows whenever you leave the property – even for short trips. Jysk Ferie cannot be held responsible for the theft of personal belongings.

The water in the area is clean and safe to drink but may have a high lime content. We recommend flushing the shower briefly if it hasn’t been used for a while.